Our Approach to Shipping

At Clear Lakees, we treat every order with care and professionalism. Each lighting product we ship represents not only our brand but also the trust our customers place in us. Our shipping policy reflects our commitment to responsible handling, transparent timelines, and proactive communication.

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Processing Your Order

• Processing Time: Once your order is placed, please allow 1–3 business days for preparation and quality check.

• You will receive an email confirmation once your package is shipped, including tracking information if applicable.

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Delivery Expectations

We deliver to many regions around the world. Standard delivery times are as follows:

• Domestic/Primary Regions: 5–9 business days

• International Regions: 8–15 business days

These timeframes are estimates and may vary slightly based on customs, local carriers, and holiday schedules.

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Shipping Costs

Shipping fees are calculated automatically at checkout and depend on your delivery location, package size, and order total.

From time to time, we offer free shipping promotions. These will be clearly stated on our homepage or at checkout if applicable.

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Tracking Your Order

Once shipped, tracking information will be sent to the email you provided. Please allow up to 48 hours for tracking links to activate, as carrier systems update asynchronously.

If you haven’t received your tracking number after three business days, feel free to contact us at [email protected].

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Delays and Exceptions

Unexpected delays may occasionally occur due to courier disruptions, severe weather, or customs clearance. We will do our best to notify you if we foresee any extended delay.

In rare instances where a delivery is marked complete but not received, we recommend first checking with nearby residents or your local postal branch. If unresolved, please reach out to us—we will work with you to investigate.